![]() ![]() ( Source)īut these key metrics are also relevant because they reveal inefficiencies or bottlenecks in your fulfillment or delivery processes. When you deliver on time, your customers are happy, and they come back to buy more. Your on-time delivery metrics matter because they’re key to building customer retention. 1, your business can consider it an on-time delivery if it arrives between Sept. Most companies measure OTD with a date range, typically spanning five days before the delivery due date. For example, if an item is due by Oct. To calculate OTD rate, you divide the total number of orders delivered by the number of deliveries that arrived after the promised delivery date. The on-time delivery metric is a key performance indicator (KPI) ecommerce and other delivery businesses use to assess their ability to fulfill a customer order by the promised delivery date. What Is On-Time Delivery (OTD) Rate? ( Source)
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